Job Overview

Under the supervision of the Artistic Director, the Theatre Operations Coordinator (TOC) is responsible for supervising, organizing, and managing all Box Office and Front-of-House operations at Amelia Community Theatre (ACT) in support of the mission of ACT, as well as for assisting the Artistic Director in the execution of non-production theatre operations. The TOC will work in collaboration with ACT staff and volunteers. The ACT Box Office is open Wednesdays, Thursdays and Fridays, 11am - 1pm and opens 90 minutes before each performance.

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Part-Time salaried position, averaging 25 hours per week. (some weeks will require more hours, some fewer, but 25 on average)

Pay: $425/week​

 

Duties and responsibilities:

Box Office

• Present for daytime box office hours regularly Wednesday - Friday, 11am-1pm.

• Present for showtime box office hours regularly 90 minutes prior to a performance.

• Control and sell admission to all ticketed events.

• Return all Box Office and ticketing inquiries or orders in a timely manner.

• Answer phone calls, assist patrons, take messages, receive deliveries, check out scripts, check general theatre emails, and let volunteers into the building.

• Manage all monies and credit card sales.

• Implement ACT ticketing and retail offerings in box office software, including tickets, passes, workshop and camp registrations, discount and comp structures. Coordinate with ACT Ed and coproduction partners as needed.

• Prepare box office statements and settlements.

• Keep box office database up to date with patron information.

• Assist with mailings, ticket drives, and special projects

• Schedule box office volunteers for work shifts.

• Ensure all box office volunteers are competent with the box office software.

• Set a good example for good customer service.

• Perform other duties or tasks as assigned.

Front of House

• Schedule and supervise front-of-house volunteers for ACT performances.

• Ensure lobby coverage during performances until theatre closing.

• Provide training for front-of-house volunteers as needed

• Maintain documentation of volunteer job descriptions and job aides.

• Coordinate with concessions volunteers to manage revenues and maintain inventory

Theatre Operations

• Assist the Artistic Director with special projects or general office work as needed.

• Operational duties may include, as appropriate:

  • Marketing design work, printed and/or website

  • Filing and data entry

  • Social media content, scheduling, posting and engagement

 

Qualifications:

The ideal candidate will have:

• Capability to conduct oneself with a calm and professional demeanor when dealing with the public and/or with difficult situations.

• Professional communication skills, ability to represent ACT well to patrons

• Attention to detail and organization.

• Ability to work well with a diverse group of staff and volunteers.

• Flexible availability, including nights and weekends when required for performances

Education and Experience

• Computer literacy required.

• Two years of professional work experience required

• Experience with ticketing software a plus.

• Front-of-House experience a plus.

• Marketing and social media experience a plus.

 

Working Conditions:

Physical Demands

• Lifting/carrying up to 15 lbs.

• Sitting for 3-4 hours at a time

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Solitary and teamwork settings

• Noise level ranges from quiet to loud

• Indoor closed space

• Background checks required for all ACT employees at hire